Our aim is to support and help everyone using Moodle at the University of Victoria.

For Instructors

We provide Instructors with one-on-one consultations, along with a variety of online support documentation and resources through this website.

Best Practices in Problem Reporting

When you Report a Moodle problem or question, please include the following information:

• The instructors name and email
• OR the students name AND Netlink ID

Plus the conditions under which the problem occurred, including:

• Computer: PC or Mac?
• Browser (and version if possible)
• Instructors course name and CRN number
• Summary (describe the issue in 1 or 2 sentences)
• Description (a concise yet complete summary of the problem)
• Steps to Reproduce: A detailed, easy-to-follow sequence of steps we can follow to reproduce the problem.
• Actual Results: What the application did after performing the above steps.
• Expected Results: What you expected the results to be if the problem was not present.

Provide as much detail as possible. The situation encountered might mean that help instructions need to be improved, that the software is not capable of completing the task, or there is a problem which impairs or prevents the function which must be investigated further.

Accurate and detailed information results in quicker resolution/escalation of the problem encountered by instructors and students.

For Students

The UVic Moodle Suport Team has created and updates online resources to help students use Moodle. You may also contact the Computer Help Desk with your specific issue.

Note to Students

We do not deal with queries concerning content within a Moodle course. Please direct all content related queries to the course Instructor.