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You will find answers to all common – and many not-so-common – questions about iclickers on this web site. As we may not be able to respond to your queries right away, please refer to this site for information on everything from trying iclickers to making them an integral part of your course; from getting roster files for iGrader, to publishing grades in Moodle, to retrieving rubbed-off iclicker remote serial numbers.
How to get quick and helpful answers
Help us help you! Asking a good question increases your chances of receiving a reply that will actually resolve your problem right away – as opposed to receiving a list of questions from the baffled person trying to assist you.
Below is an example of a bad question and suggestions on how it could be improved.
Bad question: I've tried a million times but still can't upload iclicker grades to Moodle! What do I do now?
- Be specific
I exported grades to a file using the "export selected session as CSV" button in iGrader. I then created an offline activity in Moodle, went into Moodle Grades and tried uploading the CSV file using the "import" tab. However, when I click on "upload grades", I get an error: "user mapping error, could not find user with id 'jdoe'". Am I doing something wrong? - Include URLs or links, if applicable
The address of the page on which I experienced the above problem is http://moodle.uvic.ca/grade/import/csv/index.php. - Attach files, if applicable
Please find attached the CSV file that I produced with iGrader and which I'm trying to import into the Moodle gradebook.
How to contact us
If you've already looked for answers to your queries on this site and are willing to describe the problem you're experiencing in detail, we'll be more than happy to assist you. Click here for our contact form.
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